AV Whitelist for Biometric Fetcher Disconnection

If your biometric logs fetcher gets frequently disconnected, adjusting the desktop's anti-virus whitelist settings may be the solution.

The following sample instructions are specifically for Symantec devices but may be applicable to other anti-virus software too. Let's take a look:

 

1. Allow/Don't Scan Host / IP Addresses for all biometric devices.

2. Allow/Don't Scan port 4370 over TCP protocol.

3. Allow/Don't Scan traffic going to https://<Client URL>.hrhub.ph

4. Allow/Don't Scan the ff. Applications:

• Attendance Management Program application from supplier (e.g. att.exe)
• biometricservice.exe (Sprout Biometric Service from Sprout)