Sprout ReadyWage: Troubleshooting

I was deducted more than the required amount on my payroll for my repayment, what should I do?

If you got deducted on your payroll more than the required amount for ReadyWage, you can first contact and inquire with your respective HR/Finance/Payroll team. For further support, please contact us by sending an email to [e-mail]  to create a ticket.

I wasn’t deducted the required amount on my payroll, what should I do?

If you did not get deducted for your cash advance on your payroll, you can first contact and inquire with your respective HR/Finance/Payroll team, one of the possible reasons for this is that your net pay did not suffice to repay the ReadyWage amount due, therefore deferring it to the next pay period. For further support, please contact us by sending an email to [e-mail] to create a ticket.

I did not receive the money in my payroll account, who should I call?

If you experience any issues collecting your successful withdrawal, please contact us by sending an email to [e-mail] to create a ticket.

I have completed my previous request but my status is not reflected on the ReadyWage widget, what should I do?

You can check your status by refreshing the Dashboard. Click on the “Click here to refresh the page” link on the ReadyWage widget to display your updated status. If you are still experiencing difficulty, please contact us by sending an email to [e-mail] to create a ticket.

Who should I contact if my question isn't answered here?

If you have any questions or concerns, please contact us by sending an email to [e-mail]  to create a ticket.