How to Resolve the 'Cookie Not Found' Error when accessing Sprout HR?

Have you encountered the error message: "Sorry, Something Went Wrong. Cookie not found, Please make sure cookies are enabled in your browser" while trying to access Sprout HR on your laptop, desktop, or mobile device? Don't worry! This issue is common and can easily be fixed.

What Are Browser Cookies and Why Do You Need to Enable Them?

Cookies are small pieces of data stored in your web browser by websites you visit. They allow the website to remember your preferences, login information, and other customizations for a smoother browsing experience. While enabling cookies is optional, trusted sites like Sprout HR may need them to function properly and offer personalized user experiences.

If you're facing this error, it simply means that your browser has cookies disabled, which prevents Sprout System from storing necessary data. But don’t fret — you can easily enable cookies in your browser by following the simple steps below.

Steps to Enable Cookies

For Google Chrome Users (Desktop)

1. Open Chrome.
2. In the top right corner, click the three vertical dots (More) > Settings.
3. Scroll down to Privacy and Security, and select Site Settings.
4. Click on Cookies and site data.
5. Enable the option Allow third-party cookies.
   
   

For Microsoft Edge Users (Desktop)

1. Open Edge, click on the three dots (Settings and more) in the upper-right corner.
2. Go to Settings > Cookies and site permissions.
3. Select Manage and delete cookies and site data.
4. Toggle Allow sites to save and read cookie data (recommended) to enable cookies.
   
   

For Mobile Browser Users (Google Chrome on Android)

1. Open Chrome on your Android device.
2. Tap the three dots in the top right corner, then go to Settings.
3. Navigate to Site settings > Third-party cookies.
4. Enable the option to Allow third-party cookies.

By following these steps, you should be able to resolve the cookie-related error and regain access to the Sprout Account without any issues.

Or, if there is still an error after enabling cookies. Please try to access Sprout HR using a different browser (e.g. Incognito, Microsoft Edge, Firefox) or, Mobile Browser to check.

If you continue to experience problems after enabling cookies and trying other browsers, clearing your browser cache or restarting your device may help. 

You may also check these related articles:
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Are We Clear on Clear Cache? (Internet Explorer/Microsoft Edge)