Feature Request Portal

At Sprout, your feedback and insights matter to us. Whether it’s a new feature idea or a system enhancement request, we’re always eager to hear how we can improve your experience. You can easily share your suggestions through our Feature Request Portal—because your input helps shape the future of our platform!

How to use the Feature Request Portal?

Step 1: When you click this link: https://portal.zeda.io/sprout/, you will be redirected to a landing page prompting you to log in.

You may log in either through Google SSO (if applicable to your domain) or sign up using your work email address. Once logged in, you will be redirected to the Customer portal.

Step 2: Fill up the form with the following details.

• Type of Feedback: Feature request
• Title: Short description of the request (Please limit to 30 characters)
• Summary: Describe your feature request
• Usage Frequency: Daily, Weekly, Every cut-off, Once a month
• Affected Headcount: Number of users affected in the company. Example: 50 Managers
• Importance: Low, Medium, High, Critical
• Product: Choose the product in the dropdown
• Current Workaround: How do you solve this need without this feature? How much manpower does it take, and how long does each person spend? 

Once submitted, you will see all your requests through the Feedback page. (See the photo below)

Please note that we also publish requests from other users to enable you to comment or upvote. 

FAQs

• I'm having problems with creating my account.
  
  A: Please report the issue to your CSM and provide the email address you used to create an account. 
  
  
• Can I invite my colleagues to this portal?
  
  A: Yes. But please note that, like sending tickets to Support, only *authorized contacts are allowed to create an account on the portal.
  
  
• Why can't I see the requests of my colleagues or other clients?
  
  A: By default, the portal limits you to seeing your submitted requests only. Our team can display the requests from other clients. However, this is subject to deliberation by our Product team. We'll update you when this is already available. 
  
  
• How do I check the status of my request?
  
  A: Our Product Team tags the status of the requests. To check which stage your request is in, use the filter seen below. For further information, contact your Customer Success Manager.
  
  
  

*Authorized contacts are Sprout Admins or main POCs in your organization. To add a new POC to our database, please contact your Customer Success Manager (CSM)

If you have additional concerns or questions, please free to reach out to us!