Sprout Mobile App error: Your location cannot be found – Sprout Solutions

Have your employee/s encountered the following error while using the Sprout Mobile app? This issue commonly arises for employees who are newly added, transferred, or reassigned to a new department.

If you're seeing this error, there's no need to worry! The prompt simply means that no clock-in feature has been configured for the employee's department. Without a clock-in feature, the app will still allow access to other features such as payslips and attendance viewing, but clock-in and clock-out functionalities will remain unavailable.

How to Enable Clock-In Features for the Mobile App

To enable clock-in/out functionalities, you'll need to submit a Change Request Form. Once processed, you'll receive updates via a separate ticket. Here's what to include and your options:

Details to include in the CRF:

Department Name/s: Specify which department requires the clock-in method.
Preferred Clock-In Feature: Choose one of the available clock-in options below.

Clock-In Features:

1. Geotagging

Allows employees to clock in/out from any location using the mobile app.
CRF Details Required: Indicate the department name(s) or specify "All Departments" if applicable.
Important Notes:
- Only one method (Geotagging or Geofencing) can be enabled per department.
- All employees in the designated department will use the feature once activated.
  
  See this article for more information: Clocking Features: Geotag vs. Geofence

2. Geofencing

Restricts clock-in/out to a specific location within a defined radius, configured via the Sprout HR web app.
CRF Details Required: Provide the department name(s) and the associated location (e.g., "HR Department - ABC Building").
Important Notes:
- Only one method (Geotagging or Geofencing) can be enabled per department.
- All employees in the designated department will use the feature once activated.
  
  See this article: Setting up your Geofence

3. Mobile Bundy

A simplified clock-in/out method that does not track location, unlike Geotagging and Geofencing.
CRF Details Required: Ensure no Geotag/Geofence is enabled, and confirm that Web Bundy is activated.
Key Highlights:
- Suitable for departments where location tracking is unnecessary.
- Works seamlessly with Web Bundy.
  
  See this article: Clock In with the Mobile Bundy!

Additional Notes:

Activating these features applies to all employees within the specified department(s).
Geotagging and Geofencing cannot be simultaneously enabled for the same department.
Ensure you clearly specify your requirements in the CRF to avoid delays.

By following these steps, your employees can seamlessly utilize the clock-in/out functionality on Sprout Mobile for your employees.

For further assistance, feel free to reach out to your system admin or Sprout Experts. We are happy to help!