If ever a user has not yet received their OTP (One-Time password) in their inbox or the last OTP received has already expired, they may be able to request a new OTP. A maximum of 5 OTPs can be requested and on the 6th attempt, the account will be locked.
To know more about requesting a new OTP, keep reading our guide below!
1. From the OTP page, click Request a new OTP.
2. In the Request for a new OTP message that appears, click Confirm.
A success message is displayed indicating the number of remaining OTP requests you have left and a new OTP is sent to your registered primary mobile number.
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Should you wish to enable this feature, you may reach out to your Customer Success Manager or fill out our Change Request Form. I hope this helps!
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