Why Can’t Some Approvers See Pending Approvals on Their Dashboards?

Generally, all employees who have subordinates reporting to them should be able to see the Pending Approvals section on their dashboards. However, if in case these approvers are not able to see their pending approvals, here are the 2 things you can check for verification:

 

1. What is the Access Level saved on their profile?

a. Go to the Employee’s Profile.

b. Click the Access Level tab, scroll down, and check what is saved on the User Level field.

 

Note that, if an employee is an approver, his/her Access Level should not be set to “Employee." Otherwise, you should update it to the Manager level or, perhaps, Administrator.

From:

To:

 

2. Based on the Access/User Level saved in their profile, you should find out which dashboard is currently set for that Access Level.

a. Click the Maintenance tab and choose Access Levels.

b. On the Level drop-down list, select the Access Level based from what is saved in the Employee’s Profile.

c. Determine what dashboard is set for that Level.

 

Also note that the dashboard set for an approver’s Access Level should be either Manager or Admin dashboard only. Otherwise, this needs to be updated.

 

For any questions or concerns, feel free to message us at [e-mail]. We look forward to being of help.