Have you ever wondered why there are missing logs on the Resolution Center even before an employee's shift ends? Maybe this article will address your concern. Let me provide a brief description of what should appear on your Resolution Center.
(1) Resolution Center Panel
On the Resolution Center Panel, you can only view schedule discrepancies that have incurred 24 hours prior. Here is an example:
Today is October 5, 2018. As you can see in the screenshot, missing logs and schedule conflicts for the previous days have reflected on the Resolution Center Panel.
(2) Resolution Center Page
On the actual Resolution Center page, previous and real-time schedule discrepancies will both reflect. For example:
Today is October 5, 2018. Employee A's working schedule is from 7:00 AM to 5:00 PM. The Resolution Center page clearly shows that she logged-in on time, but she already incurred missing logs for the present day. Please keep in mind that on the page itself, schedule discrepancies appear real-time. It will only disappear once the employee logs out on his scheduled shift end.
I hope this information helps!
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