Guidelines to make sure the Departments will automatically sync to Payroll for Full Synced Account?

There are times where you would encounter issues when adding new Employees on your HR Account and one of these issues is the Error Creating Employee in Payroll Prompt for Synced Accounts.

One of the reasons for this prompt refers to the Departments in HR that are not yet synced to Sprout Payroll. So how we can make sure that the Departments will automatically sync to Payroll? Kindly refer to the checklist below:

1. Departments should be added after linking HR and Payroll.

2. Department names should be unique (How to Add a New Department on Sprout HR).

3. Department codes should be unique and less than 10 characters including spaces.

4. We do not recommend using/ editing the Default Departments as these Departments were created prior to the linking and will not automatically sync to Payroll.

If departments are not synced to Payroll due to either Department code has exceeded the 10 characters, or if the default Departments are being used, we suggest deleting the affected Departments and adding it again while following the above guidelines.

Note: Deleting Departments is optional. It is suggested if you want to use the same Department name/ code since it has to be unique and non existent.

We hope this articles helps! Kindly let us know if you have concerns!